Our Promise
We'd rather you kept something because you love it than because you're stuck with it. You have 30 days from delivery to return an order — more than twice the legal minimum, because a fortnight isn't long enough to know whether a piece is really yours.
No explanation needed. Just tell us.
What we need
Unworn. Try it on as you would in a shop. But if a piece has been worn out, it can't go back into stock.
In its original packaging. Pouch, box, card — everything it arrived with.
Within 30 days of the day it reached you.
Exceptions
For hygiene reasons, earrings can't be returned once the seal is broken.
Every pair arrives sealed. If you open the seal, the pair is yours — this is standard practice for anything worn in a piercing, and it protects the next customer as much as it protects you.
If the seal is unbroken, you can return them like anything else. And if a pair arrives faulty or damaged, we'll replace or refund it regardless of the seal. That never changes.
Return postage
Return postage is paid by you, and the parcel comes to us in Barcelona, Spain.
We'd recommend a tracked service. Until the parcel reaches us it's still your responsibility, and tracked postage is the cheapest insurance there is against a parcel that goes missing.
Return address Carrer 11, 31-33. Casa I, 08006 Castelldefels, Barcelona, Spain
Email with Order Number
Email hello@veneriscojewlery.com with your order number and what you'd like to send back. We'll confirm the address and talk you through it. That's the whole process.
Returns & Exchanges
Once your return arrives and we've checked it, we'll refund you within 14 days, to the original payment method.
If something comes back worn or damaged beyond ordinary handling, we may reduce the refund to reflect the loss in value — we'll always tell you before we do, and explain why.
If something is wrong with your order
Faulty, damaged, or not what you ordered? That's different, and it's on us.
Send a photo to hello@[domain] and we'll replace it or refund you, return postage included. This applies to earrings too, sealed or not, and it sits alongside your legal rights rather than replacing them.
Our materials page exists because we intend our pieces to last. If one doesn't, we want to know.
Your legal rights
Nothing here reduces your statutory rights. Under Spanish and EU consumer law you have a minimum 14-day right of withdrawal from the day you receive your order. Our 30-day policy extends that period voluntarily — it doesn't replace it.Follow our journey on social media. Share your style, connect with other jewellery lovers, and be the first to see new collections.