Shipping policy
Processing time
Orders are prepared and dispatched within 1–2 business days (Monday to Friday, excluding Spanish public holidays). During sales and peak season this can take up to 3 business days. If an item is temporarily out of stock, we'll contact you before shipping.
Where we deliver
Spain, Portugal, France, Italy, Germany, Austria, Belgium, the Netherlands, Ireland and Greece. We ship from within the EU with trusted carriers including PostNL, FedEx and Correos, so there are no customs fees or import duties.
Delivery time
Delivery takes 3–5 business days after dispatch. You'll receive a tracking link by email as soon as your order ships.
Delivery cost
- Orders under €65: tracked delivery €4.95
- Orders of €65 or more: free tracked delivery
Promotions: from time to time we run limited-time delivery offers, such as free tracked delivery on orders of 2 or more pieces. Any current offer is shown in the banner at the top of the site and is applied automatically at checkout. When no promotion is running, the rates above apply.
All prices include VAT. The delivery cost is shown at checkout before you pay.
Lost or delayed parcels
If tracking hasn't moved for 7 days, or shows delivered but you haven't received it, email hello@veneriscojewelery.com or WhatsApp +34 623 99 39 51 with your order number. We'll open a claim with the carrier and send you a replacement or a refund.
Returns
See our Returns & refunds policy.